Website Terms and Conditions

Introduction:

The regulations are written in the masculine form for convenience and apply to both genders. Please read the terms of use carefully.

The website contains an online store for purchasing products, and the terms of use apply when using or purchasing products on the website.

The website, and any service provided through it, including design, content, trademarks, content, systems, and algorithms, are protected under copyright laws and intellectual property rights.

It is forbidden to copy, reproduce, distribute, publish, or use in any other way the content appearing on the website.

Use and purchase of products on the website constitutes your agreement to the terms of use, by which you commit that you or anyone on your behalf will have no claim or demand against the website

The terms of use written in these regulations are the only rules that will obligate the business owners and website operators towards users of the website's services.

Please note that the terms of use may change from time to time at the sole discretion of the website operators and without prior notice.
Note: Changes will only apply to products/services purchased after the change.

If you do not agree to the terms of the regulations, you are requested not to register on the website or place orders.

The unique and exclusive jurisdiction for any matter arising from the use of the website shall be solely in the competent courts in Tel Aviv, and the laws of the State of Israel shall apply exclusively to the use of the website.

Website Usage

Users of the website must be 18 years of age or older, and legally competent.

The user must reside in Israel and hold an Israeli ID, and also hold a valid credit card issued in Israel.

It is the user's sole responsibility to maintain the confidentiality of their password and username for the website.

Users are not allowed to open an account for any third party without explicit consent.

The user shall not use the details and passwords of other users illegally.

The user absolves the website of responsibility for any technical malfunction/disruption/website downtime, including malfunctions that may be caused by a third party providing hosting services, software, communication lines, and/or any additional service.

The user absolves the company of responsibility for any attacks and hacking attempts by various parties on the website, communication networks, computers, and servers.

The company takes several security measures to protect the privacy of information entered by users on the website, however, it is important to know that this cannot be guaranteed completely and there may be security breaches and intrusions into the information.

The company does not guarantee that the services and information on the website or on third-party servers hosting them will be completely immune from unauthorized access to the stored information.

By browsing the website, registering, and uploading content and/or information, the user releases the company and/or anyone on its behalf from responsibility for any damage caused to them and/or anyone on their behalf due to attacks, hacking attempts, and information intrusions as mentioned, and waives any claim against the company and/or anyone on its behalf in connection therewith.

The company may at any time and at its sole discretion and without notice, remove any content/comment published by a user on the website, including deleting/suspending the user.

Some of the messages and publications sent to you may contain "cookies" such as "identification cookies" on your browser.

The company does not store users' credit card details on the business servers or anywhere else.

The website serves as an intermediary between third-party suppliers - manufacturers, wholesalers, and various factories from around the world, and customers who use the website's services and/or order product(s) through the website (hereinafter: "the User") for personal and non-commercial import.

Users who purchase products/services through the company's website are also subject to the partners' terms of use.

Every order on the website is subject to the laws of the State of Israel. Every user of the website is required to check the costs of taxation, customs, VAT, and other costs before placing an order. For more information, attached for your convenience is a link to the Israel Tax Authority website, by clicking on the link

Ordering on the Website:

The price of each product is displayed alongside it, including Value Added Tax (VAT) unless otherwise specified. However, the operator reserves the right to change the price of any product at any time and at its sole discretion, without the user having any claims against it due to this. It is clarified that the decisive time for the product price is the time the order is approved by the customer, and not the time it is added to the shopping cart..

The company is not the manufacturer of the products sold on the website.
Although we work to ensure that the product information on our website is accurate,
manufacturers may be inaccurate or change the information they choose to display on the product page.
Product packaging and materials may contain additional or different information from that displayed on the product pages on the website.
For medical products or those with medical implications - the content on our website is not used for diagnosis, treatment, cure, or prevention of any medical or other problem.
The information does not replace medical advice, and we recommend consulting a doctor or qualified professional before using any product that comes into contact with the body.
You should always read the information, warnings, and instructions accompanying the product before using it and not rely solely on the information on our website.
If you feel that one or more of the products you have seen on the website is offensive, misleading, or illegal, we invite you to contact us so that we can address the issue as soon as possible..

All information displayed on the website regarding products, including their nature and quality, was received directly from the partners.
A user of the website hereby releases the company from liability for inaccuracies/discrepancies in the details displayed on the website regarding products, including images and product specifications displayed on the sales pages and the like..

When placing an order on the website, the user must enter their details (such as: full name, current residential address, phone number, active email address, and any additional information required for the order)..

Afterwards, some of the entered details will be transferred to the partners, for the purpose of carrying out the delivery. Therefore, it is very important to fill in accurate and correct details.
Note: Orders can only be placed for residential addresses within the State of Israel..

Within 48 hours of placing the order, the user will receive the order confirmation by email. This order confirmation constitutes a final and absolute confirmation..

If a product you ordered is out of stock, or if for any reason the supplier is unable to provide the product, you will be offered the option of receiving a substitute product or canceling the transaction..

If you decide to cancel, a full refund will be issued to your credit card.
Note: Except for receiving a substitute product or canceling the transaction as stated, you will have no claim, demand, and/or request against the company..

The time until the money is received in the payment method can sometimes be delayed due to external factors and may take up to 45 business days..

After placing an order, automatic registration will occur in the website's electronic mailing system.
Registration is necessary to update the registrant or purchaser on the stages of order processing, including sending invoices, order confirmation, shipment tracking, etc..

Furthermore, registration for electronic mail will allow the website and the company's team to send promotional and marketing information. We undertake not to transfer the registration details to any other company..

You can unsubscribe from marketing emails by clicking on a link found in every marketing message sent to you. It is not possible to unsubscribe from the order status and shipping notification system..

The website is not responsible for the quality of products, delivery times (including delays caused by various factors), or delays in supply, and any damage caused to the customer as a result..

Limitation of Liability

The images displayed on the website are for illustration purposes only. There may be color differences and other variations between the appearance of the product in the image and the actual product..

The business will not be responsible for clerical errors in the specifications and technical details of any product. It is agreed that the customer or a third party hereby waives any claim and/or demand due to such a clerical error..

The responsibility for all products offered on the website lies solely with the manufacturers and suppliers..

It is hereby agreed that any delay or non-performance of product delivery purchased on the website due to force majeure, including unusual weather, strikes by various service providers, or unforeseen disruptions to the website's computer system, will not obligate the business, and the customer or anyone on their behalf or any third party hereby waives any claim and/or demand due to this..

B. Additional Terms

The business and the website administrators will not bear direct or indirect responsibility towards the customer or any third party in any case of failure in ordering or supply due to force majeure, including computer system malfunctions, telephone malfunctions, credit card companies, or any other factor related to the completion of the purchase and supply operation..

It is hereby agreed that an order and purchase through the website is not and will not constitute a third-party contract..

The business reserves the right to amend the regulations from time to time at its discretion..

All information and/or content and/or images appearing on the website, including graphics, design, trademarks, logo marks, including their editing and presentation on the website, are the exclusive property of the website or the business..

Shipping

Shipping time usually takes up to 14 business days from the date of product shipment..

Delivery to the customer's home is available in a limited number of localities, and therefore shipments will arrive at a collection point (including post office branches).
From the moment of order, the shipping time for the company is 5 business days.
In some cases, there may be unexpected delays or changes, such as delays by Israel Post, shipping companies or the various parties involved in the process..

The latest date for product delivery is at most 35 business days from the date of product shipment..
In such a case, please contact customer service, and we will offer you, at your choice, a full refund or re-shipment.
Orders are shipped directly from the overseas supplier.
When ordering more than one product, the products may be sent in separate packages..

Ordering Products

To purchase products on the website, select products from those displayed on the website and add them to the shopping cart. Then, proceed to the checkout page on the website, where you must fill in several details including an up-to-date email address, address, shipping address, phone number, and credit card details. If the shipment is addressed to someone other than the purchaser, please provide the recipient's full address and phone number. These details are required for shipping coordination. All information provided on the website during the purchase process is secured with the latest technology. After completing the order, a confirmation of receipt of the order will be sent to the email address provided by the purchaser. An order and purchase transaction will only be considered complete if a purchase confirmation is received from the credit card company. If the business is unable to supply the product, the business will not be obligated to supply the product. In this case, an appropriate notification will be sent to the email address provided by the customer..

If a product is out of stock without an indication that it is unavailable, and the product appears on the website at the time of order, the customer will have no claim or lawsuit in this regard for any direct or indirect damage caused to the customer or a third party..

Providing false personal information related to the purchase process is a criminal offense and a civil wrong. In case of an accidental error, the customer must notify the business, and any additional cost incurred as a result will be charged to the customer..

Information provided on the website is secured with the most advanced PCI technology. With this technology, information regarding the purchaser's billing details is encrypted and deleted immediately after purchase. In addition, the business undertakes to take customary precautions to maintain the confidentiality of personal customer information as much as possible..

B. Delivery and Shipping

Upon completion of the order and fulfillment of the conditions specified in Chapter B, the products will be ordered personally and specially for the purchaser from the manufacturer abroad, who will deliver the products to their doorstep and/or the nearest distribution point, within 40 business days..

The website team will endeavor to deliver the purchased product as quickly as possible, in accordance with the conditions detailed on the shipping page of the website and the option chosen by the customer. It is hereby clarified and agreed that the business has no control over the exact delivery dates of the shipping service and bears no responsibility for it..

In any case of delay in product delivery, the purchaser is obliged to immediately report the delay to allow the business to try to resolve the issue as early and efficiently as possible..

Business days - regular days, not including Fridays, Saturdays, holiday eves, and holidays 

Product Return Policy

If you received a defective product (a product that arrived damaged and not a product damaged due to its use) –
You can exchange it for a functional product or return it and cancel the purchase in a few simple steps. In some cases, we will resolve the issue for you, even without the need to return the product. To allow us to handle the matter and provide a solution, we ask that you attach photos illustrating the defects in the product with a description of the malfunction..

If the reason for cancellation is not due to a defect–
A cancellation fee of 5% of the transaction value or 100 NIS, whichever is lower, will be charged. Additionally, for credit card transactions, an additional cancellation fee applies from the credit card company..

Product returns are possible within 14 days from the date of product receipt, subject to the provisions of the Consumer Protection Law..
As stated in the full law in the attached link

To avoid inconvenience, please ensure that the product has not been damaged as a result of use and that it has not been used in any way (it is clarified that connection to electricity, gas and water will be considered as use)
Returning the product in its original packaging indicates non-use of the product (subject to our inspection)

When returning the product, please ensure that the product is returned in its entirety with all accessories that came with the product..
The credit will be processed after inspection of the product, within a period not exceeding 7 business days from the date it was collected by us.

Returns are only possible by registered mail with a tracking number, through a Post Office branch in Israel.

You may cancel a transaction for any reason within 14 days from the date of product receipt. If you wish to cancel a product after it has been shipped, you must wait for its receipt and send it back to the supplier's warehouses in China or directly to our offices in Israel, in coordination with our customer service via WhatsApp or email (it is mandatory to contact us to arrange the return)..

The costs of shipping the products to the site's shipping center will be borne by the buyer.

For these products that are returned as stated, a full monetary credit will be given, less shipping costs. If the business incurs additional costs, such as cancellation fees to the credit card company, these costs will be deducted from the credit amount available to the customer. The credit will be given to the credit card used for the purchase.

Notwithstanding the foregoing, products for which it is stated on the site that they are non-returnable will not be eligible for returns as stated. These products include, for example, custom-made products and products with special deliveries.

A full refund will be sent after the customer sends the product back to the factory in China.

In any case of inconsistency between the site's policy and the Consumer Protection Law, the provisions of the law shall prevail over the site's policy..

The product return policy varies from product to product, depending on the variety of partners and suppliers.

The responsibility for notifying immediately, within a maximum of 5 business days, of receiving a damaged product/product that does not match the order, lies with the order placer.

The company will manage the communication with partners on behalf of the user and will act in accordance with their policies, but it is not responsible for financial credit or compensation to the buyer.

In case of product return, it is the responsibility of the product orderer to send the product back to the destination address from which it was sent, and to bear the shipping costs or any additional costs required for the product return.

For credit card transactions (as opposed to "PayPal" transactions) – in addition to the cancellation fees stipulated by law, an additional 'transaction cancellation fee' will be charged by the credit card company 'Isracard'.

Product Order Cancellation Policy

The Consumer Protection Law allows a customer of a distance selling transaction to cancel the transaction within 14 days from the date of receiving the product, or from the date of receiving the transaction details – whichever is later, and with a cancellation fee of 5% of the transaction or 100 NIS – whichever is lower.

Protection of your purchase from the order date until product shipment:

If a request to cancel an order was sent, and the product has not yet been shipped, the company will process a monetary refund including a transaction cancellation fee.

If the product has already been shipped, the customer will have to wait for the product to arrive and return it in accordance with the product return policy.

Many times the product is shipped, but its tracking number has not yet been updated in the system.
Therefore, the fact that a tracking number has not yet been updated should not be taken as proof that the product has not yet been shipped